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About Us

Collections Officer
Client Services Officer
Development Officer
Market Research Officer

 

Collections Officer

Location: Providence, RI
Preferred start date: August 7, 2016

About The Capital Good Fund
Founded in 2009, Capital Good Fund is a social change organization whose mission is to provide equitable financial services that create pathways out of poverty. As a nonprofit, U.S. Treasury certified Community Development Financial Institution and member of the Opportunity Finance Network, we offer families living in poverty one-on-one Financial & Health Coaching, small personal loans from $300 to $2,000, and auto loans up to $13,500. Since our founding, we have disbursed 1000 loans totaling $1,000,000, graduated 1,000 people through our Coaching programs, and returned $1.9 million in tax refunds and credits to the community through 1,600 filed tax returns.

Job Description/Responsibilities:
The Collections Officer’s role in the organization is to follow through on collections processes and practices set by the organization, while helping clients finish Capital Good Fund’s loan program successfully. The Collections Officer will perform a variety of duties, including:
- Service loan accounts and work with existing borrowers to meet goals
- Manage borrowers’ repayment progress and report on collection activity
- Improve the collections process and add to the organization’s knowledge of debt collection
- Check-in with borrowers to periodically survey changes in family, finance, and health
- Report on various aspects of the program as needed

About You
We are looking for exceptional people. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of people living in poverty.
You must:
- Possess excellent communication skills in English and Spanish
- Be able to empathize with people of different backgrounds
- Be detail and process oriented and extremely responsible
- Thrive in a start-up environment and learn quickly
- Be able to work independently and be a self-starter
- Be responsible and proactive in addressing and solving issues

Preferred Skills and Background
- Experience in, or understanding of, financial services and consumer debt and credit
- Experience working in low-income/distressed communities
- Knowledge of applicable laws and regulations where applicable (FACTA, debt collection practices, etc.)
- Ability to communicate in Spanish (native speakers highly preferred)


Training and Compensation
The Collections Officer will receive extensive training on all of Good Fund’s systems and loan products. Additionally, the Collections Officer will be trained on how to read a credit report and review bank statements, as well as other documentation.

This is a full-time, forty-hour-per-week position. The Collections Officer will earn an annualized base salary of $36,000. In addition, the Loan Officer will receive a competitive benefits package that includes a cell phone, bus pass, medical and dental insurance and a 401(k) retirement plan.

How to Apply
Please send a one-page cover letter and accompanying résumé to .(JavaScript must be enabled to view this email address). Please address the following in your cover letter:
- What is the most challenging aspect of collections work?
- Why do you want to work for Capital Good Fund? What interests you the most about this position?



 

Client Services Officer

Location: Providence, RI
Preferred start date: August 7, 2016

About The Capital Good Fund
Founded in 2009, Capital Good Fund is a social change organization whose mission is to provide equitable financial services that create pathways out of poverty. As a nonprofit, U.S. Treasury certified Community Development Financial Institution and member of the Opportunity Finance Network, we offer families living in poverty one-on- one Financial & Health Coaching, small personal loans from $300 to $2,000, and auto loans up to $13,500. Since our founding, we have disbursed 1000 loans totaling $1,000,000, graduated 1,000 people through our Coaching programs, and returned $1.9 million in tax refunds and credits to the community through 1,600 filed tax returns.

Job Description/Responsibilities:
The Client Services Officer is tasked with communicating with prospective and current clients about products and services offered by Capital Good Fund, while delivering outstanding customer service. The Client Services Officer will perform a variety of duties, including:
• Respond to inquiries from potential clients by phone, email, and online chat
• Greet clients and guests that arrive at Capital Good Fund’s main office
• Maintain tidiness of front desk area; stock flyers and marketing supplies
• Inform clients of loan and coaching services available from Capital Good Fund
• Assist in managing one or more volunteers
• Sort and organize documentation received from program applicants
• Other responsibilities as appropriate

About You
We are looking for exceptional people. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of people living in poverty.

You must:
• Possess excellent communication skills in English and Spanish
• Be able to empathize with people of different backgrounds
• Be detail and process oriented and extremely responsible
• Thrive in a start-up environment and learn quickly
• Be able to work independently and be a self-starter
• Be responsible and proactive in addressing and solving issues

Preferred Skills and Background:
• Experience in or understanding of, financial services and consumer credit.
• Experience working in a customer service role.
• Experience working in low-income/distressed communities
• Ability to communicate in Spanish (native speakers highly preferred)

Training, and Compensation
The Client Service Officer will receive extensive training on all of Good Fund CGF’s systems and loan products. Additionally, the Client Services Officer will be trained, as needed, on how to read a credit report and, review bank statements, as well as receive training on various topics related to consumer lending.

This is a full-time, forty-hour-per-week position. The Client Services Officer will earn a base salary of $36,000 and will receive a competitive benefits package that includes a cell phone, bus pass, medical health and dental insurance and a 401(k) retirement plan.

How to Apply
Please email a one-page cover letter and accompanying résumé to .(JavaScript must be enabled to view this email address).
Please address the following two points in your cover letter:
- What does great customer service mean to you? Describe a difficult customer service
experience with a great outcome.
- Why do you want to work for Capital Good Fund? What interests you the most about this
position?

Preferred start date is August 7, 2016



 

Development Officer

Location: Providence, RI

About The Capital Good Fund:
Capital Good Fund (Good Fund) is a social change organization whose mission is to provide equitable financial services that create pathways out of poverty. As a non-profit, certified Community Development Financial Institution (CDFI), we offer low-income families one-on-one Financial & Health Coaching and personal loans of $300 to $15,000.

Job Description/Responsibilities:
This position is an opportunity to help a growing non-profit build strong, sustainable and diverse sources of philanthropic funding and loan capital as we expand to new markets. The Development Officer will work with the Development Manager to research, organize, report, and follow up on grants, individual donor appeals, and other fundraising activities. In addition, the Development Officer will support our CEO as he works to secure the investments and loan capital necessary to sustain our operations and drive organizational growth.
• Research new grant opportunities, particularly in states we have identified as potential new markets for our services, such as Florida
• Conduct initial outreach to possible grantors and investors
• Manage the fundraising schedule, ensuring that letters of inquiry, grants, and grant reports are submitted on time
• Prepare background information on high net-worth donor and investor prospects in advance of meetings
• Assist the Development Manager in preparing, editing, and submitting grant materials
• Process incoming donations and investments
• Prepare acknowledgement and follow-up materials for donors and investors
• Work with the Systems Team and Development Manager to track and report on fundraising activities
• Work with the CEO and Director of Communications to develop a quarterly newsletter for investors

About You:
We are looking for exceptional people. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of people living in poverty.

You must:
• Have excellent communication and research abilities
• Possess strong writing skills
• Demonstrate the ability to communicate and present information in a clear and professional way
• Be able to work well independently
• Be detail-oriented
• Be comfortable making cold calls

Preferred Qualities:
• Experience with grant-writing, researching prospective donors and investors, and conducting outreach
• Experience managing an intern or other team member
• Other fundraising experience

Training and Compensation:
The Development Officer will receive substantial training in our data systems and grant processes.

This is a 40 hour/week, full-time, at-will position. The Development Officer will earn an annualized base salary of $36,000. In addition, the Development Officer will receive a competitive benefits package that includes a bus pass, medical and dental insurance, a 401(k) retirement plan, five paid sick days, and fifteen days paid personal/vacation time in the first year on staff.

Preferred start date is August 15, 2016.

How to Apply:
Please send a one-page cover letter and accompanying resume to .(JavaScript must be enabled to view this email address). Please address the following in your cover letter:
How can financial services help people move out of poverty?
What interests you the most about this position?



 

Market Research Officer

Location: Providence, RI
Preferred Start Date: July 18, 2016

About Capital Good Fund:
Capital Good Fund (Good Fund) is a social change organization whose mission is to provide equitable financial services that create pathways out of poverty. As a non-profit, certified Community Development Financial Institution (CDFI), we offer low-income families one-on-one Financial & Health Coaching and personal loans of $300 to $15,000.

Job Description/Responsibilities:
The Market Research Officer’s (MRO) primary goals are to increase client traffic and conversion rates through careful planning, experimentation, analysis, and problem solving. The MRO is responsible for collecting data on current and prospective client demographics, and working alongside the Director of Communications to implement and improve outreach strategies for these audiences. The MRO will perform qualitative and quantitative analysis of client outreach methods, offering summaries with key insights and recommendations. Lastly, the MRO will work with the Director of Communications to define and maintain a customer analytics program that accurately measures campaign performance, user engagement, and customer lifetime value.

About You:
We are looking for exceptional people. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of people living in poverty.

You must:
• Have an acute eye for noticing trends and analyzing data
• Be able to take marketing data, figure out why a campaign underperformed, and come up with ideas for an improved campaign in the future
• Possess excellent problem-solving skills
• Be a skilled researcher
• Be competent in building reports using Microsoft Excel or equivalent
• Be flexible, resourceful, self-motivated, and able to work independently

Preferred Qualities:
• Have a Bachelor’s degree or equivalent experience in marketing, business, statistics, economics, or relevant technical discipline
• Experience in digital marketing and use of Google Analytics and/or AdWords
• Project management experience
• Ability to learn new systems and software quickly (Salesforce CRM, Adobe Photoshop, others)
• History of working with low-income/distressed communities

Training and Compensation:
The MRO will receive extensive training on all of Good Fund’s systems and loan products. Additionally, the MRO will be trained on how to pull reports using Salesforce CRM, Google Analytics, Robly Email Marketing, Jotform, and other systems.

This is a 40 hour/week, full-time, at-will position. The MRO will earn an annualized base salary of $36,000. In addition, the MRO will receive a competitive benefits package that includes a bus pass, medical and dental insurance, a 401(k) retirement plan, five paid sick days, and fifteen days paid personal/vacation time in the first year on staff.

Preferred start date is July 18, 2016.

How to Apply:
Please send a one-page cover letter and accompanying resume to .(JavaScript must be enabled to view this email address). Please address the following in your cover letter:
• We have messaging that conveys “we’re a nonprofit, which is how you know we’re here to help you.” We also have standard “get a loan with a top lender” messaging that ignores the nonprofit angle. How would you go about testing which is more effective with our potential clients?
• How can financial services help people move out of poverty?